I have been trying to read the SN using the reader software. I have more than one machine and have tried it on an XP and Windows 7 based systems. I have turned off all antivirus and firewall programs. I have plugged the dongle into more than one port.

I have tried running as administrator and through my normal settings.

On my XP system it says, "Logger Detected" -- no matter how I run it.

On my Windows 7 system, if I run normally, it says, "Logger Detected," but if I run as administrator, the box which should display the serial number is just blank.

Please assist.