Page 1 of 2 12 LastLast
Results 1 to 10 of 12
  1. #1
    Junior Member
    Join Date
    Dec 2013
    Posts
    12
    Thanks
    3
    Thanked 0 Times in 0 Posts

    Cant update card

    Hi there,

    have been out for some longtime and decided to plug in my Dongle
    I installed the latest software but getting Error 33111

    I thought I probably need to update the card and this is the error I'm getting

    Using 1.31
    Checking GCPro Card Details...
    Reader := Generic USB Smart Card Reader 0
    Checking server connection...
    GCPro SN GCEFA48312
    Card OsVer 0001
    Can not connect to gcpro card....
    Fail to start session with card upd...
    Fail getserial with 6700
    Fail to get card serial upd...
    Contact GCPro Team or Reseller to allow update...
    Job finish
    13-12-2019-22-07-07 Using 1.31

    Please let me know what to do.

    Thanks
    X4ce

  2. #2
    Board of Directors
    Join Date
    Nov 2011
    Posts
    63
    Thanks
    0
    Thanked 6 Times in 5 Posts
    Hello
    CARD OS 0001/0002/FFFF no support for your gcpro.
    You can buy new from www.gcprokey.com or from local authorized resellers.

  3. #3
    Junior Member
    Join Date
    Dec 2013
    Posts
    12
    Thanks
    3
    Thanked 0 Times in 0 Posts
    Hi, you mean I need a new card or a new full dongle?

    What software versions can i use with my card?

    How to update the card then?

    Thanks
    X4ce

  4. #4
    Junior Member
    Join Date
    Dec 2013
    Posts
    12
    Thanks
    3
    Thanked 0 Times in 0 Posts
    Btw, the old software version 1.0.0.0017 dated 2015 works with it

    Checking Card Ok.
    Verify Card verify ok...
    Card OsVer 0001
    GCPRO-KEY SN:= [GCEFA48312]
    GCPRO Activation := CARD IS ACTIVE

  5. #5
    Junior Member
    Join Date
    Dec 2013
    Posts
    12
    Thanks
    3
    Thanked 0 Times in 0 Posts
    One more thing

    I found on my hard drive a previous version of updater and with my surprise I read in the log that my card is banned

    Using 1.25
    Checking GCPro Card Details...
    Card verify ok...
    Card OsVer 0001
    GCPro SN:= GCEFA48312
    GCPRO Activation := CARD IS ACTIVE
    Checking server connection...
    GCPro SN GCEFA48312
    Card OsVer 0001
    Server Reply Error := ERR_CARD_Banned
    Fail to get reply from server stage1.
    Job finish
    Do not lost delete old logs they may help some time to fix your issue fast..Show log to support team in case of error...15-12-2019-00-42-07 Using 1.25

    can I know what's this please?

    Thanks,
    X4ce

  6. #6
    Board of Directors
    Join Date
    Nov 2011
    Posts
    63
    Thanks
    0
    Thanked 6 Times in 5 Posts
    Hello
    CARD OS 0001/0002/FFFF no support for your gcpro.
    You can buy new from www.gcprokey.com or from local authorized resellers.

    for simple words you forget your gcpro for many years so you lost ability to update it. UPDATES need older updates. You forget 0001 to 0002 and 0002 to 0003 For now 0003 to 0004
    You no longer can update your current gcpro to latest.

  7. #7
    Junior Member
    Join Date
    Dec 2013
    Posts
    12
    Thanks
    3
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by stanner_austin View Post
    Hello
    CARD OS 0001/0002/FFFF no support for your gcpro.
    You can buy new from www.gcprokey.com or from local authorized resellers.

    for simple words you forget your gcpro for many years so you lost ability to update it. UPDATES need older updates. You forget 0001 to 0002 and 0002 to 0003 For now 0003 to 0004
    You no longer can update your current gcpro to latest.
    Well, unfortunately I was out and travelling for personal reasons, plus had to move to india for 1 year for my brother in law transplant.

    Is there a way I can buy an updated card to use with my GCpro dongle?

    Thanks,
    Paolo

  8. #8
    Board of Directors
    Join Date
    Nov 2011
    Posts
    63
    Thanks
    0
    Thanked 6 Times in 5 Posts
    Hello
    You can buy any local reseller or online from www.gcprokey.com all new gcpro come with latest os only.

  9. #9
    Junior Member
    Join Date
    Dec 2013
    Posts
    12
    Thanks
    3
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by stanner_austin View Post
    Hello
    You can buy any local reseller or online from www.gcprokey.com all new gcpro come with latest os only.
    Can I buy the updated card or I need to buy the entire dongle too?

  10. #10
    Board of Directors
    Join Date
    Nov 2011
    Posts
    63
    Thanks
    0
    Thanked 6 Times in 5 Posts
    Hello
    You can buy GCPro which come in box or dongle version both have smart card in it..
    There is no such thing as "updated card" please avoid confusion.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •